Last Updated: April 2026
Astral Knots Creative Limited (trading as Mind365) operates this store, website, and the Mind365 mobile application, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience for both physical goods (e.g., calendars) and digital/virtual products (e.g., audio protocols, e-books, in-app subscriptions) (collectively, the "Services").
This store is powered by Shopify, and our mobile application utilizes third-party backend infrastructure (including Apple App Store, Google Play Store, and RevenueCat), which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details: Name, address, billing address, shipping address, phone number, and email address (crucial for delivering digital download links and app account management).
Financial information (Website Only): Credit card/debit card numbers, payment confirmation, and transaction details processed via our website. (Note: For Mind365 App In-App Purchases, we do NOT collect or store your credit card information. All mobile app transactions are securely handled by Apple App Store or Google Play).
Account information: Username, password, preferences, and purchase history.
Transaction information: Items viewed, cart contents, wishlist, purchases, returns, exchanges, and cancellation history.
Digital Product & App Usage Information: For virtual products and the mobile app, we may collect data regarding your access to the content, including download history, streaming status, background audio playback state, access timestamps, and IP addresses used to access secure download links (to prevent piracy and unauthorized sharing).
Device & Mobile App Information: Device type, operating system version, browser, network connection, IP address, App crash logs, and an Anonymous App User ID (generated for subscription tracking).
Communications with us: Information included in customer support inquiries or feedback.
Personal Information Sources We may collect personal information from the following sources:
Directly from you: When you purchase a product (physical or digital), create an account, or contact support.
Automatically through the Services: via cookies and similar technologies when you visit our site or access our digital content delivery emails.
From our service providers & App Stores: Shopify, payment processors, Apple App Store, Google Play Store, and email automation platforms (e.g., Brevo) that facilitate the delivery of our digital protocols.
How We Use Your Personal Information We may use personal information for the following purposes:
Provide, Tailor, and Improve the Services:
To process payments and fulfill orders.
For Physical Products: To arrange shipping and delivery.
For Digital Products & App Subscriptions: To deliver download links via email, manage your access rights to audio/video content, synchronize subscription permissions across your devices, and verify successful delivery.
To process returns, exchanges, or access revocation (in the case of refunded digital goods).
To maintain your account and purchase history.
Marketing and Advertising: To send marketing communications (where consented) and show online advertisements.
Security and Fraud Prevention:
To detect fraudulent transactions.
To prevent digital piracy: We use IP addresses and access logs to detect if digital product links are being shared publicly or accessed suspiciously.
Communicating with You: To provide customer support, respond to inquiries, and send essential push notifications regarding your account or app updates.
Legal Reasons: To comply with applicable law or valid legal processes.
How We Disclose Personal Information We may disclose your personal information to third parties for legitimate purposes:
Service Providers: With Shopify, website payment processors, and digital delivery platforms (vendors who host our audio/video files and send automated emails on our behalf).
Mobile App Infrastructure (RevenueCat & Cloud Services): We use RevenueCat to process and validate App Store subscriptions and in-app purchases. RevenueCat collects your app store receipt information and an anonymous App User ID to sync your subscription access. We also utilize secure cloud databases to store user accounts and audio playback data.
Business Partners: For marketing and advertising purposes.
Legal & Corporate: In connection with a merger, bankruptcy, or to comply with legal obligations.
Consent: When you direct us to disclose certain information.
Relationship with Shopify The website portion of our Services is hosted by Shopify. Information you submit to the website will be transmitted to and shared with Shopify. To learn more, visit the Shopify Consumer Privacy Policy.
Third-Party Websites and Links The Services may provide links to third-party websites. We are not responsible for the privacy or security of such sites. Please review their policies independently.
Children's Data The Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention of Your Information We employ security measures to protect your data, but no system is impenetrable. We retain your personal information (including digital access logs) for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.
Your Rights and Choices Depending on your location (e.g., EU, UK, California), you may have rights including:
Right to Access / Know: Request access to the personal info we hold about you.
Right to Delete & App Account Deletion: Request deletion of your data. For mobile app users, you can directly request the permanent deletion of your account and associated data within the App's Settings menu. Deleting your account will remove your personal data from our databases and cease tracking via our subscription services.
Right to Correct: Update inaccurate info.
Right of Portability: Receive a copy of your data.
Managing Communication Preferences: Opt-out of marketing emails.
To exercise these rights, please contact us using the details below.
International Transfers We may transfer, store, and process your personal information outside your country of residence (e.g., to Shopify's servers or cloud databases in Canada or the US). We rely on recognized transfer mechanisms like Standard Contractual Clauses where applicable.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last Updated" date.
Contact If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: Email: support@mind365.co Company: Astral Knots Creative Limited